• 04 october, 2021


    • hey moochi family,
    • while lockdown restrictions are in place throughout new zealand, our priority is keeping our customers, staff, and all our loved ones safe.

      we will be updating this page as alert levels change, so keep checking in for the latest information on how to shop with us, wherever you are.

      here’s what you need to know right now…


      all levels

      - our online store is open 24|7 and we are now shipping all clothing, shoes and accessories out of our level 2 stores, including to customers at level 3

      - nz post has advised that due to increased order volumes and health & safety requirements, customers may experience delivery delays of up to 3 days


      level 3 – auckland and hamilton

      - call and collect is available at our auckland and hamilton locations. if you would like to make a purchase over the phone for contactless pick up or FREE contactless delivery, call us on 0800 moochi. we’d love to hear from you

      - we’ve extended our returns period to 14 days after your region moves to level 3. please contact online@moochi.co.nz if you need further assistance


      level 2 – rest of nz

      - stores are open with additional health & safety measures in place

      - our teams are regularly disinfecting surfaces and washing and sanitising their hands frequently

      - it is essential that you sign in using the covid tracer app, or using the manual option provided

      - please use the hand sanitiser provided upon entry

      - social distancing of 2m must be maintained

      - masks must be worn at all times

      - stores may limit customers at busy times in accordance with moh guidelines, we thank you for your understanding

      - if you are feeling unwell we ask that you please shop with us online at moochi.co.nz

    • stay home, look after one another and we will see you again soon xx

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