careers

m o o c h i is one of New Zealand’s leading and most successful fashion retailers. As a vertical business we control all aspects of the business, from design, product development, manufacturing, logistics, retail including online and full spectrum marketing. There are many great stories to tell….

Proudly New Zealand owned for more than 20 years, with 12 locations and more to open plus online, m o o c h i is about to embark on a new stage of growth and we're looking for the best in field to join our talented and growing team.

The newly created position of Ecommerce Trading Manager reporting to Head of Retail & Merchandise, will think creatively and entrepreneurially to engage with new customers and develop our moochi.com online presence. The ETM will have full responsibility for delivering online growth and overall performance of our newly launched m o o c h i website.

Key Deliverables

- Drive strategic change by identifying opportunities relating to e-Commerce and other channels
- Lead implementation of online enhancements to further improve m o o c h i online experience and performance.
- Reporting analytics: Actively manage site conversion and average order value. Analyse website KPIs and sales data to make actionable improvements aimed at driving conversion and AOV across countries and channels.
- Actively manage budgets and activities to optimise site conversion and aid performance.
- Planning and forecasting of weekly / monthly sales and KPIs, through planning and implementing promotions and events
- Work closely with Digital Marketing to grow website traffic and sales.
- Execute RPM calendar to achieve company goals online including new product launches, campaigns, and promotions.
- Work alongside a group of trade focused retailers, merchandise planners, graphic designers, copywriters, marketers, developers, to execute customer journeys, landing pages, creative implementation, on-site content, and visuals.
- Work alongside the merchandise team in merchandising the site and driving right product right time. Support with product launches, manage stock and OOS, back in stock plus others.
- Work closely with the Merchandising team to determine product offer based on customer demand, achieve sell-thru goals and support exit strategies of product.
- Oversee the end-to-end user and customer experience for m o o c h i customers.
- Ensure optimal site performance, develop new initiatives, and drive online excellence.
- Coordinate with our Merchandise and Marketing departments and coordinate all necessary delivery updates, planning, prioritisation, and execution of all e-commerce content changes.
- Partner with Marketing, social media, Management and Fulfilment teams to identify, develop and execute initiatives to drive brand awareness, and positive customer experience
- Oversee fulfillment and customer service to ensure it meets our m o o c h i customer experience expectations. Partner with logistics to consistently meet delivery expectations. Monitor shipping, returns, and troubleshoot issues.
- Support and manage customer service queries

Our Ideal Candidate

- Experience of developing and managing on site customer experience including feature development with technical teams and designers, functionality improvement, customer journey and design improvements based on robust analytics and best practices.
- Experience of product management, project and stakeholder management, resource management, development budget management.
- Expert knowledge of digital trading including planning on-site merchandisng planning calendar of new launches, promotions and campaigns and implementation including creative, user journeys, links, and content.
- Experience of managing stock and site merchandising including new products and content, experience of managing customer orders and responding to customer queries.
- Experience of analytics software (Google Analytics is a must), reporting and performance analysis, sales forecasting (weekly, monthly, by segment).
- Previous experience in digital trading and site merchandising is a must; customer experience, digital product and project management are essential.
- E-commerce experience including good understanding of site merchandising, customer experience, customer drivers, missions, business models and channels.
- Good knowledge of the premium fashion market, understanding of competitors and distribution channels.

Behaviours and Competencies

- Obsessed with customers, creative and innovative, always looks for creative ways to generate new sales or to improve current activities.
- A strategist and a doer; entrepreneurial and independent thinker; analytical and commercially minded; methodical and high attention to detail.
- Highly organised self-starter with the ability to manage multiple work streams and deadlines with ease; thinks and acts quickly with a dynamic approach to problem solving. Resilient and good under pressure, shows initiative and is results orientated; can work with limited sign off.
- Authoritative and professional presentation and communication skills (excellent written and verbal communication skills) can confidently manage expectations of various stakeholders.
- A team player able to work with multiple teams and stakeholders, strong interpersonal skills and ability to work effectively in groups.
- Strong influencing skills – ability to lead and build relationships with other teams and stakeholders.
- Experience of prioritisation and recognising senior stakeholders’ priorities.
If this sounds like the opportunity you've been looking for, we'd like to hear from you.

Please apply via seek - or email your CV and cover letter to careers@moochi.co.nz

Applications close 30th September.

due to the volume of incoming applications only successful candidates will be contacted

we are looking for exceptionally presented and passionate stylist to join our boutique in our hamilton store.

we want to hear from vibrant customer focused individuals that love what we do here at moochi. previous experience in premium retail or hospitality is preferred and weekend work is a requirement, immediate start for the right applicant.
please submit your cv and cover letter to retail@moochi.co.nz

due to the volume of incoming applications only successful candidates will be contacted

are you the best in field? due to an internal promotion, we’re seeking an experienced and dynamic senior store manager to join our highly successful mount maunganui team. moochi main is a special destination and offers a fast paced, varied environment where no day is the same. if you’re looking for a challenge and you have experience in people and KPI management and stock control, along with a genuine interest in styling and fashion or similar premium retail environment, we want you!

job tasks and responsibilities

– mentor and lead a high performance retailers and nurture a positive team culture
– oversee and lead our exceptional customer experience model in store
– manage and report on key performance indicators and achieve exceptional results
– maintain and nurture a valued and loyal customer base
– oversee the competition of all retail administrative tasks exceptionally
– manage and control the retail sensory environment to the company benchmark

skills and experience

– outgoing personality and a strong peoples person
– highly organised, pragmatic and an excellent verbal and written communicator
– a creative thinker who can work within the guidelines
– solution focused and prioritisation based decision marker in a busy environment
– loyal, reliable, trustworthy and hard working

if this sounds like your next career challenge, please email your cover letter and cv to retail@moochi.co.nz

due to the volume of incoming applications only successful candidates will be contacted

we are looking for exceptionally presented and passionate stylists to join our boutiques across NZ. we want to hear from vibrant customer focused individuals that love what we do here at moochi. previous experience in premium retail or hospitality is preferred. roster availability varies by region and store however, weekend work is a requirement. please submit your cv and cover letter to retail@moochi.co.nz

due to the volume of incoming applications only successful candidates will be contacted

we’re always interested to hear from talented people. if you pride yourself on your abilities and experience, have an affinity with the moochi brand, have strong communication, people and/or technical skills, or have a creative eye, we'd love to hear from you.

please email your cv, cover letter and portfolio to careers@moochi.co.nz

due to the volume of incoming applications only successful candidates will be contacted