careers

m o o c h i is one of New Zealand’s leading and most successful fashion retailers. As a vertical business we control all aspects of the business, from design, product development, manufacturing, logistics, retail including online and full spectrum marketing. There are many great stories to tell….

Proudly New Zealand owned for more than 20 years, with 12 locations and more to open plus online, m o o c h i is about to embark on a new stage of growth and we're looking for the best in field to join our talented and growing team.

The newly created position of Ecommerce Trading Manager reporting to Head of Retail & Merchandise, will think creatively and entrepreneurially to engage with new customers and develop our moochi.com online presence. The ETM will have full responsibility for delivering online growth and overall performance of our newly launched m o o c h i website.

Key Deliverables

- Drive strategic change by identifying opportunities relating to e-Commerce and other channels
- Lead implementation of online enhancements to further improve m o o c h i online experience and performance.
- Reporting analytics: Actively manage site conversion and average order value. Analyse website KPIs and sales data to make actionable improvements aimed at driving conversion and AOV across countries and channels.
- Actively manage budgets and activities to optimise site conversion and aid performance.
- Planning and forecasting of weekly / monthly sales and KPIs, through planning and implementing promotions and events
- Work closely with Digital Marketing to grow website traffic and sales.
- Execute RPM calendar to achieve company goals online including new product launches, campaigns, and promotions.
- Work alongside a group of trade focused retailers, merchandise planners, graphic designers, copywriters, marketers, developers, to execute customer journeys, landing pages, creative implementation, on-site content, and visuals.
- Work alongside the merchandise team in merchandising the site and driving right product right time. Support with product launches, manage stock and OOS, back in stock plus others.
- Work closely with the Merchandising team to determine product offer based on customer demand, achieve sell-thru goals and support exit strategies of product.
- Oversee the end-to-end user and customer experience for m o o c h i customers.
- Ensure optimal site performance, develop new initiatives, and drive online excellence.
- Coordinate with our Merchandise and Marketing departments and coordinate all necessary delivery updates, planning, prioritisation, and execution of all e-commerce content changes.
- Partner with Marketing, social media, Management and Fulfilment teams to identify, develop and execute initiatives to drive brand awareness, and positive customer experience
- Oversee fulfillment and customer service to ensure it meets our m o o c h i customer experience expectations. Partner with logistics to consistently meet delivery expectations. Monitor shipping, returns, and troubleshoot issues.
- Support and manage customer service queries

Our Ideal Candidate

- Experience of developing and managing on site customer experience including feature development with technical teams and designers, functionality improvement, customer journey and design improvements based on robust analytics and best practices.
- Experience of product management, project and stakeholder management, resource management, development budget management.
- Expert knowledge of digital trading including planning on-site merchandisng planning calendar of new launches, promotions and campaigns and implementation including creative, user journeys, links, and content.
- Experience of managing stock and site merchandising including new products and content, experience of managing customer orders and responding to customer queries.
- Experience of analytics software (Google Analytics is a must), reporting and performance analysis, sales forecasting (weekly, monthly, by segment).
- Previous experience in digital trading and site merchandising is a must; customer experience, digital product and project management are essential.
- E-commerce experience including good understanding of site merchandising, customer experience, customer drivers, missions, business models and channels.
- Good knowledge of the premium fashion market, understanding of competitors and distribution channels.

Behaviours and Competencies

- Obsessed with customers, creative and innovative, always looks for creative ways to generate new sales or to improve current activities.
- A strategist and a doer; entrepreneurial and independent thinker; analytical and commercially minded; methodical and high attention to detail.
- Highly organised self-starter with the ability to manage multiple work streams and deadlines with ease; thinks and acts quickly with a dynamic approach to problem solving. Resilient and good under pressure, shows initiative and is results orientated; can work with limited sign off.
- Authoritative and professional presentation and communication skills (excellent written and verbal communication skills) can confidently manage expectations of various stakeholders.
- A team player able to work with multiple teams and stakeholders, strong interpersonal skills and ability to work effectively in groups.
- Strong influencing skills – ability to lead and build relationships with other teams and stakeholders.
- Experience of prioritisation and recognising senior stakeholders’ priorities.
If this sounds like the opportunity you've been looking for, we'd like to hear from you.

Please apply via seek - or email your CV and cover letter to careers@moochi.co.nz

Applications close 30th September.

due to the volume of incoming applications only successful candidates will be contacted

do you have excellent communication skills, seek an organised and controlled retail environment, and enjoy working with a dynamic and motivated team? Due to an internal promotion, we are looking for a special individual to join our team as Manager in Training. This is a newly established role with huge opportunity for growth in retail operations. This is a full-time role Sunday - Thursday and is based in Newmarket.

Experience in a similar position in premium retail is beneficial but not essential. The right attitude and behaviours are what is key for this role!

Company Benefits
- A competitive weekly bonus structure (up to $6+ per hour each week).
- Awesome weekly and monthly incentives
- Generous staff discounting pricing on all new season product
- Introduction to a strong, winning team culture!
- Ongoing product and brand training from trained stylists and merchandisers.
- Regional sales & management training to elevate your skills
- Ongoing support from a Regional and National Retail Structure.
- Opportunity and exposure with a local Head Office with a strong development and succession strategy for key talent.

Job tasks and Responsibilities
- Oversee stock management and stock processes in store to improve the quality of our retail environment.
- Train and induct new team members to ensure stock processes and tasks are followed in line with company guidelines.
- Support the Store Manager with retail administration to improve the overall operation and running of the store.
- Introduce initiatives to improve stock and people management.
- Oversee the flow of stock processing from inwards and outwards goods.
- Support customer experience and sales goals following a moochi sales process.
- Inspire and lead our team members and nurture a positive team culture.

Skills and Experience
- Previous experience in retail, specifically stock management in a fast environment.
- Outgoing personality with a love of people
- Organized, attention to detail and a great communicator
- Creative and entrepreneurial within the retail environment
- Solution focused mentality

If the above sounds like you, please submit your CV and a cover letter to retail@moochi.co.nz

We're looking for a talented ASM to join our awesome Wellington team on a full time fixed term contract start - ASAP! Our ideal candidate has retail experience, excellent communication skills, experienced in the school of life and enjoys working in a busy and dynamic environment. this is a full-time role sunday - thursday and is based in m o o c h i lane, wellington CBD.

previous experience in premium retail is beneficial but not essential. we're looking for the right person with the right attitude and behaviours to work alongside our valued team.

company benefits
- a competitive weekly bonus structure (up to $6+ per hour each week).
- awesome weekly and monthly incentives
- generous staff discounting pricing on all new season product
- introduction to a strong, winning team culture!
- ongoing product and brand training from trained stylists and merchandisers.
- regional sales & management training to elevate your skills
- ongoing support from a regional and national retail structure.
- opportunity and exposure with a local head office with a strong development and succession strategy for key talent.


job tasks and responsibilities
- provide customer experience and styling to our large loyalty base
- support the manager with retail administration to improve the overall operation and running of the store.
- support and assist in stock and people management of the m o o c h i lane team.
- oversee the flow of stock processing from inwards and outwards goods.
- support customer experience and sales goals following a moochi sales process.
- inspire and lead our team members and nurture a positive team culture.


skills and experience
- previous experience in retail people and stock management
- outgoing personality with a love of people
- organized, attention to detail and a great communicator
- creative and entrepreneurial within the retail environment
- solution focused mentality


if the above sounds like you, please submit your cv and a cover letter to retail@moochi.co.nz

we're looking for a energetic, motivated and positive team member to join our moochi square team in nelson.

We want to hear from vibrant individuals that enjoy people, learning new skills and working in teams. Previous experience in premium retail or hospitality is preferred but not critical. The role is flexible for the right candidate, but at least one weekend day is required.

Benefits
- Introduction to a strong team culture with a high-performance attitude
- Thorough and ongoing brand and sales training to elevate your skills
- Highly competitive weekly bonus structure for the whole team!
- A generous team and wardrobe pricing on new season product
- Exposure to a number of growth and development opportunities across our growing business.

Experience and behaviors
- Previous experience in a sales position in a similar industry or field.
- Genuine passion and interest in customer experience and building relationships in a team.
Impeccable communication skills

If the above sounds like you please submit your CV and cover letter to retail@moochi.co.nz

we are looking for exceptionally presented and passionate stylist to join our boutique in our hamilton store.

we want to hear from vibrant customer focused individuals that love what we do here at moochi. previous experience in premium retail or hospitality is preferred and weekend work is a requirement, immediate start for the right applicant.
please submit your cv and cover letter to retail@moochi.co.nz

due to the volume of incoming applications only successful candidates will be contacted

we are looking for exceptionally presented and passionate stylists to join our boutiques across NZ. we want to hear from vibrant customer focused individuals that love what we do here at moochi. previous experience in premium retail or hospitality is preferred. roster availability varies by region and store however, weekend work is a requirement. please submit your cv and cover letter to retail@moochi.co.nz

due to the volume of incoming applications only successful candidates will be contacted

we’re always interested to hear from talented people. if you pride yourself on your abilities and experience, have an affinity with the moochi brand, have strong communication, people and/or technical skills, or have a creative eye, we'd love to hear from you.

please email your cv, cover letter and portfolio to careers@moochi.co.nz

due to the volume of incoming applications only successful candidates will be contacted