moochi money

we update this page regularly to help answer your questions or direct you to who best to contact. if you have a suggestion for this page to make it more useful, please send it to us on online@moochi.co.nz.

double rewards promotional moochi money terms and conditions

- double rewards offer is available both in store and online
- only transactions from: Wednesday 24th November 12pm – Friday 26th November at midnight NZT will qualify.
- customers must be signed up to our moochi loyalty base, and subscribed to moochi mail to qualify.
- Points will be added within 24 hours of transaction.
- Double points will only be applied for actual dollars spent and does not apply to the use of moochi money, gift cards, credit note, or exchanges as payment for the item.
- Moochi reserves the right to cancel this promotion at any time without prior notice.
- Offer not valid in conjunction with any other offers.
- Returning items will result in any “double rewards” accrued moochi money being deducted from the customer loyalty account

What is Moochi Money?

moochi money is our loyalty system. moochi rewards customers by giving you $50 'moochi money' for every $600 spent.

note: the faqs in this section explain how moochi money works. additional policy terms are located on our terms and conditions page

How do I get Moochi Money?

to get moochi money all you need to do is sign you up to our email newsletters by creating an account online and ticking the 'sign up for newsletter' box.

note: by joining the moochi money program you are giving us permission to send you marketing communications. if you unsubscribe or opt-out of these your moochi money will expire immediately.

once you've signed up, every time you make a purchase linked to your account, it adds to your accumulated balance. when you have accumulated (spent) $600 you will receive a $50 moochi money credit on your account for your next purchase. note, your moochi money will not update until your online order has been processed and dispatched.

tip: ensure you are logged in to your account online to link the purchase to your account, prior to finalising the transaction.

exclusions/exceptions. moochi money does not qualify:

– towards the 'accumulated balance' (spent value)
– on items discounted from rrp
– on purchases made on layby

How can I redeem my Moochi Money?

moochi money can be redeemed on all purchases made at recommended retail price (rrp). a maximum of $50 moochi money is redeemable per item in the transaction. to redeem online, you simply need to login to your account, your moochi money will be applied to the transaction by ticking the box in the checkout.

exclusions/exceptions. moochi money does not qualify:

– towards items discounted from rrp
– as deposit or payments against laybys
– in conjunction with any other offer or voucher, unless that offer specifically allows the use moochi money in writing
– when purchasing items for another person

Where do I find my Moochi Money balance?

when logged in to your moochi account online, navigate to your account dashboard. it is also on every moochi mail email we send you.

Does Moochi Money expire?

yes, moochi money expires if there are no purchases on your account within the previous 12 months. they also immediately expire if you 'unsubscribe' from our email communications.

see faq 'how do i unsubscribe to the moochi emails?'

My Moochi Money balance hasn't updated?

if you were not logged in to your account when checking out, the purchase wont be allocated to your accumulated balance. to claim missing moochi money or purchases towards moochi money, please contact online support here within 30 days with your order number.

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